Effective Date: 22.10.2022
Fine Travel Albania Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website https://finetravelalbania.com (“Website”).
1. Information We Collect
We collect and process the following categories of personal data:
- Contact Information: When you fill out our contact form, we may collect your name, email address, phone number, and any message you provide.
- When joining one of our group tours to facilitate check in at hotels, we must provide your full name, date of birth, gender, nationality, passport or travel document number, issue date and expiry date of the travel document. This is information required by law when you check in at an accommodation provider.
- Technical Information: Through tools like Google Analytics, we collect non-identifiable information about your device, IP address, browser type, and browsing behaviour on our Websites
2. How We Use Your Information
We use your personal data to:
- Respond to your inquiries submitted through the contact form.
- Improve and personalize your experience on our Website.
- Analyse website performance and user behaviour using Google Analytics.
3. Sharing Your Data
We may share your personal data with the following parties:
- Service Providers: Hotels or other service providers
- Legal Authorities: Where required to comply with legal obligations.
- We will not share any data with
4. Your Rights
As a resident of the European Union, you have the following rights under GDPR:
- Access: You can request a copy of your personal data.
- Correction: You can request corrections to inaccurate data.
- Deletion: You can request the deletion of your personal data.
- Restriction: You can limit how we use your data.
- Objection: You can object to data processing for direct marketing purposes.
- Data Portability: You can request a copy of your data in a machine-readable format.
5. Security - How we protect you information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
We implement a variety of security measures to maintain the safety of your personal information. Specifically, we use 3D Secure (3DS) technology for credit and debit card payments to protect against unauthorized use. 3D Secure adds an extra layer of authentication, such as a one-time code or biometric verification, to ensure transactions are legitimate.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Receiving unsolicited emails from Fine Travel Albania DMC?
After making a booking with us you will receive a confirmation message with all the information about your booking. Under not any circumstances, do we send random or soliciting emails, so if you do receive such emails when you have not put a request with us, please contact us as so we can investigate.
Please contact us with any questions or concerns you may have at contact@finealbania.com